St John First Responder App FAQs
St John First Responder App - Frequently Asked Questions
Q: What does the St John First Responder App do?
A: The St John First Responder App has a range of features, one being its unique first responder capability. The app allows qualified first aiders to sign up as a first responder and be notified when someone has called 000 for an ambulance within 500
The app also contains a directory of defibrillator locations, comprehensive first aid guides and a “call 000” feature that automatically sends your exact GPS coordinates to the St John Ambulance State Operations Centre when calling from within the state of Western Australia.
Q: How does it work?
A: Users of the app will receive a notification if they and their phone are within 500m of the incident location. They can then choose to “accept” the call and then proceed to the route with the mapping info as provided via the app.
Q: What are the qualifications for being a First Responder in the App?
A: You need to have completed as a minimum an HLTAID001 Provide Cardiopulmonary Resuscitation course (or equivalent) with a registered training
Q: Are there legal concerns for people delivering first aid at the scene of an accident or medical emergency?
A: No. State legislation prevents people incurring any personal civil liability for their actions in providing first aid. The Civil Liability Act 2002 states:
“A good samaritan does not incur any personal civil liability in respect of an act or omission done or made by the good samaritan at the scene of an emergency in good faith and without recklessness in assisting a person in apparent need of emergency assistance.”
Q: Why were my St John WA First Aid Course qualifications not
A: For courses undertaken with St John WA, the app can automatically
Q: I’ve logged in
A: There is no logout button in the App - please follow these steps:
- Uninstall the app from your phone.
- Install the app again.
- Press the
LOGINlink, and loginusing your correct username and password.
Q: How do I setup the Background App Refresh properly on my iPhone? it is disabled and cannot be selected
A: The Background App Refresh (BAR) setting on iPhone appears in two different places under your iPhone Settings
There is a ‘global’ BAR setting that applies to all apps
- Go to Settings
- Midway down the list, see Background App Refresh
- Ensure this is turned ON and also that it is turned ON for the First Responder
- Go to Settings
- Scroll down to First Responder App
- Ensure it is turned
Q: I was near to an incident but it didn’t come through to my phone - are the incident notifications working?
A: The reason that you didn’t receive the incident near you would most likely have been due to the incident filter that’s in place …
Incidentmust be a specific type of incident – e.g. Unconscious, Cardiac Arrest, Fallen. Incidentmust be in a public area (i.e. not a private residential address).
Due to this filter, incidents sent to the app are rare, and there are currently only around 5 to 10 incidents per day state-wide being sent to users of the app. This is a common concern with new users of the app, but please ensure you do continue running the app on your phone - in the future you will be called on to help when an incident matching the criteria happens near you.
Q: Why is the incident limit only 500m? it should be much larger than this for country locations
A: St John needs to consider the impact of members of the public using motor vehicles to attend to a person in need of first aid when the patient is further away than a reasonable walking distance. Activating a first responder more than 500m away from the patient may encourage the use of a motor vehicle and thus introduce risks to other road users, pedestrians and the responder considering that the training of the driver is unknown as well as the appropriateness of the vehicle being used. For this
Q: What happens when I get a new phone – can I login
A: Yes, when you get a new phone, you can simply
Q: I carry a mobile defibrillator (AED) with me – how can I register this with the app?
A: If you carry a defibrillator with you, there is no requirement to register its location (which is mobile and is not static). Whenever there is a suitable CPR incident within 500m from your location, you will be notified in the app, and you will be able to help the patient with the aid of your defibrillator.
Q: Why does the app ask me to enter my phone number in settings?
A: If you make a call to 000 for an ambulance from within the app, the phone number you've entered into the app is used to match your location with the voice telephone call we receive via Telstra. This will ensure we know exactly where you are if you ever need to call for an ambulance.
Q: What happens if the person in need no longer needs an ambulance and I have already accepted the incident?
A: In the event that the St John operations
Q: What Australian States does the app work in?
A: The First Responder App is designed for use in Western Australia. App features such as Nearby Defibrillators, Nearby Medical Centres
Q: How do I ensure the app does not get
These steps apply to all Android 6.0+ phones, including Samsung Galaxy S6, S7, S8, Note8.
1. Go to Android Settings.
2. Press ‘Device Maintenance’.
3. Press ‘Battery’ at
4. Press ‘BATTERY USAGE’ (near the top of the screen).
6. Select the ‘Apps not
7. Scroll down to ‘First Responder’. Turn it off.
8. Select the ‘All apps’ drop down and change it back to ‘Apps not
9. Scroll and confirm that ‘First Responder’ is listed.
Q: What Volume controls does the app use on Android for the new incident notification siren sound?
A: Upon receiving a new first responder incident, a siren sound will play on your phone to get your attention. To ensure that you hear it ok, check that both the Media volume and the Notification volume are set to an appropriate level. The Media volume is used when the siren plays while the app is running in the foreground. The Notification volume is used when the siren plays while the app is not running, such as when you are running a different app, or when the screen is locked or turned off.
Q: Why does low power mode need to be turned OFF on Android for my First Responder Status to be ON?
A: To receive first responder incidents in the app you will need to turn OFF low power mode. This doesn’t mean the app is putting a high demand on the battery, it just means that the app will have full access to your phone’s hardware functions when it receives a new incident notification. Setting your phone’s low power mode to ON means that the First Responder App can lose access to the internet and GPS location functions when it wakes up due to a new incident notification. Like most other Android apps, the First Responder App is