Feedback & Complaints
St John Ambulance welcomes all feedback regarding the quality of our products and service.
We commit to thoroughly investigate any complaints and provide you with a response in the shortest possible timeframe. If after hearing from us you remain concerned about the service you received as an ambulance customer, the independent Health and Disability Services Complaints Office (HADSCO) is able to investigate any remaining concerns you may have. Their public website is located at: hadsco.wa.gov.au
Of course we would also appreciate hearing from you if you have received the excellent service we strive to deliver. If you would like to personally thank a paramedic, we can ensure your comments will be passed on.
Email us: firstname.lastname@example.org or phone (08) 9334 1222.
How do I lodge a complaint?
Simply complete the online complaint form.
What information is needed?
A simple statement telling us the nature of the service/conduct is all that is required. Should further information be required, St John will contact you.
What will happen then?
Your submission is recorded and the investigation process begins.
When should I receive a reply?
We give complaints a high priority. Within five working days you will be sent an acknowledgement of your complaint. Your complaint will be investigated and you will be advised, in writing, of the outcome.
What if I do not receive a reply?
If you do not receive any reply within five working days of lodging your complaint, please contact the Customer Complaints Coordinator on (08) 9334 1222. The coordinator will immediately follow up on the matter.